Client document collection14 active requests · monitored
Review 3 reminder draftsClient services lead
Client document collection14 active requests · monitored
Review 3 reminder draftsClient services lead
Advisory meeting briefSource check completed · 08:42
Approve Thursday briefAdvisory partner
Document portal permission reviewed. One incomplete request routed to the firm owner; no client message released.
Firm AI Ops / OperatorThe operating problem
Important administrative work sits between systems, inboxes, spreadsheets, and people. It is repeatable—but still needs ownership, context, and a safe route for exceptions.
BEFORE
WITH FIRM AI OPS
Automation menu
We choose two workflows with defined inputs, steps, owners, and review points—not the most ambitious process in the firm.
30-day implementation
One focused launch window for two agreed workflows, followed by ongoing management.
Inputs, tools, permissions, owners, approval steps, exceptions, and success checks.
Configure the workflow, integrations, operating rules, and clear action history.
Check normal cases, edge cases, data access, human review, and escalation paths.
Train owners, release the defined workflows, begin monitoring, and document decisions.
A managed service
Human control + data boundaries
Every workflow is designed around the access it needs, a visible review point, and a named human route when the process no longer fits the rules.
Client-facing actionsRemain subject to your firm’s human approval.
Client dataIs accessed only through the tools and boundaries agreed for that workflow.
ExceptionsPause or route to a named owner instead of forcing an automated decision.
Fit + scope
Repeatable, frequent workflows with recognizable inputs, clear owners, reviewable outputs, and a practical exception path.
Unlimited bespoke automation, replacing your core practice systems, autonomous professional judgment, or unsupervised client-facing decisions.
Common questions
We need a firm owner who can explain the current process, make boundary decisions, provide access, and review tests. Firm AI Ops handles the workflow mapping, build, testing, launch preparation, and operating documentation.
That is the starting point. We map the workflow around your current practice, document, communication, and reporting tools, then confirm what can be connected safely before the scope is agreed.
Your firm approves client-facing actions and handles professional judgment and exceptions. Each workflow names the review point, approver, and escalation route before launch.
We monitor how the launched workflows perform and agree bounded improvements with you. A material redesign or a new workflow is scoped separately rather than quietly expanding the engagement.
The service moves into monthly operations: monitoring, maintenance, issue handling, reporting, permission review, and agreed improvements. Your team continues to own priorities, approvals, and professional decisions.
Two workflows. Thirty days. Ongoing ownership.
Start with a focused consultation about the administrative work your team handles again and again.
Built in 30 days. Managed month after month.